Symptoms
You may experience one or more of the following:
The Access Digital Assistant does not appear in Evo PeopleXD.
The messenger icon is missing after signing in.
You are unable to start a conversation with the Digital Assistant.
Cause
For some customers, a cookie configuration issue can prevent the Access Digital Assistant from loading correctly within Evo PeopleXD.
Resolution
If you are experiencing this issue:
Log a support request through the Customer Success Portal.
Include that the Access Digital Assistant is not appearing in PeopleXD with screen shots.
A Support Engineer will contact you to arrange the fix.
To complete the resolution, the Support team will require impersonation rights to your PeopleXD environment so they can apply the configuration change.
The implementation takes only a few minutes and the Digital Assistant will be available once the change has been completed.
Additional information
The issue is related to the cookie configuration and is not caused by your browser or device.
If you are unable to grant impersonation rights immediately, the Support team will advise on the next available opportunity to complete the fix.
Thank you for your understanding and patience while we resolve this issue.