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Error - 'No report data found. This may be because you do not have access to the data...'

Unable to see any data on Insight report and an error message appears, No report data found. This may be because you do not have access to the data or a filter is restricting the data returning.

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Written by Charlotte Alderson
Updated over a month ago

There are two possible causes of this error message:

  • Cause 1: Manager does not have System User access to the employee, Work Group etc in Portal. This is not the same as Org Role access.

  • Cause 2: The report is a WFM or Payroll report and Portal user not linked to a back office Username.

Resolution 1

Grant required Personnel access.

Resolution 2

Using Security, link the Manager's employee to the back office username.
The back office user's back office access will be used to display data on the report.

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